Why Training Gets Cut
Nobody gets credit for problems that never happened.
When budgets tighten, training and planned maintenance go first, because breakdowns still have to be fixed. For a few months the numbers look better. Then skills erode, breakdowns climb, and overtime and contractors fill the gap.
DuPont measured it in the early 1990s. After years of cuts it was spending 10 to 30% more on maintenance than industry leaders, with 10 to 15% less uptime. Plants that rebuilt capability cut direct maintenance costs by about 20%.
Your crew didn't get worse. The experienced people left, and the method left with them.
Source: Repenning and Sterman, MIT, California Management Review, 2001.








